Every month, AI reads your reviews for you and tells you, by theme, what's working and what's hurting. '68% of your negative reviews mention waiting times.' One sentence worth 200 reviews skimmed.
'This month, 15 customers praised the quality of your service, 4 found the wait too long.' Plain English sentences, not pie charts to decode.
Service, product or service quality, welcome, atmosphere, cleanliness, price, value for money, wait time, expertise. AI classifies automatically for your sector and shows trends, not noise.
Target: +0.2★ in 90 days. Each highlight ends with 2-3 concrete action ideas based on what your customers actually say.
Google reviews and private forms: everything aggregated over the period you choose (7d, 30d, 90d).
Every sentence tagged across 7 themes. Notable verbatims extracted. Sentiment (positive, neutral, negative) measured.
Top 3 strengths, top 3 improvement areas, standout verbatims, evolution vs previous period. Delivered by email and in the dashboard.
Each improvement area comes with a suggested action plan: team training, offer review, signage, process, communication.
Service, product quality, welcome, atmosphere, cleanliness, price, value for money, wait time, expertise. Plus custom themes for your context (delivery, terrace, kids, specific product, specific treatment, practitioner…).
'Service improved +20% vs last month.' You see whether your actions land, month after month.
Premium plan: compare your strong and weak themes to competitors in your area. Differentiate where it counts.
English, Spanish, Italian reviews analyzed in their language then summarized for you.
Share the highlight with your team, franchisor, investor. Branded PDF, ready to send.
Notification if a theme drops into the red (e.g. 'Service' falls in 7 days). You act before it hardens.
Reading 200 reviews a month takes 3 hours and leaves impressions, not trends. Highlights do the analysis in 10 seconds and hand you signal.
An average rating doesn't say why. A chart per star doesn't say what to change. Highlights speak in themes and verbatims — the only thing useful for deciding.
Generic sentiment tools output scores. Highlights output actions, tuned to the vocabulary of your specific sector (restaurants, salons, clinics, shops, workshops, hotels…) and your voice.
Ma Belle Note also includes these features, all bundled in the same subscription.
7-day free trial. No commitment, no credit card required.
